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Frequently Asked Questions

Our minimum order is $300 for regular priced items and $500 on discounted items, or a $50 handling fee applies to established accounts.

SQ denotes the sell quantity for each item. All items are shipped in multiples of their sell quantity (SQ) as noted.

Volume Discounts are sold in multiples of the regular Sale Quantity (SQ). The Volume Discount Quantity and Discount is indicated below the item product detail on the product page. Items purchased at the regular SQ will not receive a discount.

Please call our head office at 800 423-4417 if you need to make changes to a submitted order.

All backorders are shipped unless other instructions are given at the time of ordering. However, backorders under $150 are subject to cancellation without notice.

Please be advised that orders shipping to the United States may be subject to new tariffs based on the country of origin of the products. Due to these potential changes, all orders must be confirmed prior to shipping. We will reach out to you to review and confirm any applicable duties or fees before proceeding with fulfillment. Thank you for your understanding and continued partnership.

Carts from our previous website were not transferred to the new site. However, we have kept a record of existing carts and may be able to help you recreate yours. Please contact our customer service team for assistance.

Torre & Tagus is a wholesale company. If you are interested in becoming a retail partner, please register to set up a new account.

1) Click here to register.

2) Fill in the details. Please make sure to include all relevant information to ensure your registration is processed quickly.

3) Click submit. We will review your registration and reply within 1-3 business days.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Please use the link below to edit your account information:

My Account

Please use the link below to reset your password:

Reset Password

Shipping will be calculated based on the size and weight of your shipment at the time of invoicing. For items labeled TRUCK, we recommend pallet shipping and extra freight charges may apply. Additional charges may also apply for residential shipping, remote locations, or hard-to-reach locations. If you require a shipping estimate, please contact us.

Returns or damages must be reported within 7 days of receiving the merchandise for an authorization number and to arrange replacement or credit. Unwanted or undamaged returns will not be accepted without prior authorization and a 20% restocking fee + freight will be charged. Original packaging must accompany all returns.

Please contact us if you need to return an item.

 

All credit is granted at the discretion of Torre & Tagus Designs Ltd. once an account has been active for 12 months and is in good standing.

Terms are available on approved credit. Call us at 1 800 423-4417 for more details.

Volume Discounts are sold in multiples of the regular Sale Quantity (SQ). The Volume Discount Quantity and Discount is indicated below the item product detail on the product page. Items purchased at the regular SQ will not receive a discount.

Until credit is established, orders are processed as Prepaid, COD, or by Visa or MasterCard.

For our Canadian customers, we charge the following sales tax:
5% GST: BC, AB, SK, MB, QC, YK, NU, NT
13% HST: ON
14% HST: NS
15% HST: NB, NF, PEI
Note: In BC, without a valid PST registration number, we charge 7% PST.

Please be advised that orders shipping to the United States may be subject to new tariffs based on the country of origin of the products. Due to these potential changes, all orders must be confirmed prior to shipping. We will reach out to you to review and confirm any applicable duties or fees before proceeding with fulfillment. Thank you for your understanding and continued partnership.

Prices are subject to change without notice.  Items are billed at prices effective when shipped.

A charge of 1.5% per month (18% per annum) will be applied to all overdue accounts. Overdue accounts will receive notification for payment and action by collection agency if the amount is not settled. Collection costs & legal fees will be at the customer’s expense.

Product sizes are rounded up or down to the nearest 1/4″ for simplicity.

Although new or recycled materials are used in our products we would ask that you inquire regarding the specific use and safety of your product.

To find the product(s) you’re looking for, you will first need to be logged in. Once logged in, use the search bar to find the product by SKU or name, or use the navigation menus to browse our catalog. If you have any trouble locating a product, feel free to contact customer service for assistance.

Vancouver Head Office / Courier Address
Torre & Tagus Designs Ltd
#2 – 11420 Blacksmith Place
Richmond, BC V7A 4X1
Canada

Office Hours (by appointment only)
Monday – Friday
8:30am – 5pm PST

Mailing Address
Torre & Tagus Designs Ltd
PO Box 96043 – Richmond RPO Ironwood
Richmond, BC V7A 5J4
Canada

T 800 423-4417
F 866 423-4417
customerservice@torretagus.com

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